1. Introduction

CarAgency.ae takes Your privacy seriously. This Privacy Policy explains how CarAgency.ae collects, uses, discloses, retains, and protects Your Personal Information. If You do not agree with this Privacy Policy, please do not use CarAgency.ae’s Services. By using our Services, You consent to the collection, use, and sharing of Your Personal Information as described in this Privacy Policy.

CarAgency.ae may update this Privacy Policy from time to time. You will be notified of any changes via email, a notice on our website, or other appropriate means. It is Your responsibility to review any updates. By continuing to use our Services after changes are made, You agree to the updated Privacy Policy.

This Privacy Policy is part of the CarAgency.ae Terms of Service. Any terms not defined here will have the meanings set forth in the Terms of Service.

2. Definitions

• UAE Personal Data Protection Law (PDPL)

The UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, which governs the collection, use, and processing of personal data in the UAE.

• Personal Information

Any information that identifies, relates to, or can be linked to an individual.

• You/Your/Yourself

Customers or visitors of CarAgency.ae.

• We/Us

CarAgency.ae.

3. Information We Collect

CarAgency.ae collects Personal Information to provide and improve our Services. The types of information we collect include:

• • Identifying Information: Name, email address, phone number.
• • Transaction Information: Details of vehicle searches, purchases, or sales.
• • Financial Information: Payment details, such as credit card or bank account information.
• • Technical Information: IP address, browser type, device information, and usage data.
• • Other Information: Any additional information You provide when using our Services.

4. How We Use Your Information

We use Your Personal Information for the following purposes:

• • To provide and improve our Services.
• • To communicate with You about Your use of our Services.
• • To process payments and transactions.
• • To comply with UAE legal and regulatory requirements.
• • To detect and prevent fraud or unauthorized activities.
• • To personalize Your experience on our website.

We process Your Personal Information based on the following lawful bases:

• • Your Consent: Provided when You use our Services.
• • Contractual Obligations: To fulfill agreements with You.
• • Legal Obligations: To comply with UAE laws and regulations.
• • Legitimate Interests: To improve our business operations, provided Your rights are not overridden.

5. Cookies and Tracking Technologies

CarAgency.ae uses cookies and similar technologies to enhance Your experience on our website. Cookies are small text files stored on Your device that help us analyze website traffic, remember Your preferences, and improve our Services.

You can manage or disable cookies through Your browser settings. However, some features of our website may not function properly if cookies are disabled.

6. Information Sharing and Disclosure

CarAgency.ae may share Your Personal Information with third parties in the following circumstances:

• • With Your consent or at Your request.
• • To comply with UAE legal or regulatory requirements.
• • With service providers who assist us in delivering our Services (e.g., payment processors, marketing agencies).
• • To protect the rights, property, or safety of CarAgency.ae, our users, or others.

Cross-Border Data Transfers:

If Your Personal Information is transferred outside the UAE, we will ensure that appropriate safeguards are in place to protect Your data, as required by the UAE PDPL.

7. Data Retention

CarAgency.ae will retain Your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

CarAgency.ae takes reasonable measures to protect Your Personal Information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. You use our Services at Your own risk.

9. Your Rights

Under the UAE PDPL, You have the following rights regarding Your Personal Information:

• • The right to access and obtain a copy of Your Personal Information.
• • The right to request correction of inaccurate or incomplete data..
• • The right to request deletion of Your Personal Information, subject to legal or contractual obligations.
• • The right to restrict or object to the processing of Your data.
• • The right to withdraw consent at any time.

To exercise Your rights, please contact us at [email protected].

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If You believe a child has provided us with Personal Information, please contact us immediately.

11. Contact Us

If You have any questions or concerns about this Privacy Policy or how Your Personal Information is handled, please contact us at:

Email:[email protected].